When will my order ship?
If you are in the US your order will ship within 1 business day of your payment being received. Once the package leaves our warehouse, you will receive a confirmation email containing a tracking number. International orders may take an additional 48-72 hours to confirm payment and shipping address.
How soon will I get my shipment?
US orders will be delivered within 2-7 days. International orders may take 2-6 weeks for delivery depending on your country’s customs processing schedules.
Can I ship my order to a different address?
Yes, for your convenience we may process orders with different billing and shipping addresses. However, please be sure to enter the complete shipping address when you are checking out.
What is UPS Mail Innovations?
UPS Mail Innovations is a logistics service in which UPS completes the bulk of the shipping transit, but hands the package off to your local post office for the final delivery. Orders that are shipped via UPS Mail Innovations will have a tracking number that starts with “927…”. These tracking numbers can be entered into both UPS and USPS tracking search engines, but because the bulk of the shipping transit is made by UPS, we recommend using their tracking system.
Can you declare my International order as a gift?
Sorry, per US law we cannot declare a purchase as a gift.
I am outside of the US, do I need to pay taxes or duties?
International buyers are responsible for all import taxes, fees, and duties that may be collected upon delivery. We are not able to tell you what those specific fees may be in your country; please check to make sure you are okay with the added cost before placing your order.
How do I pay for my order?
Once you have selected the item(s) you are interested in, click “Add to Cart” and then click “Continue shopping” until you are ready to “Checkout”. Once you have chosen to “Checkout” you will be walked through a series of prompts to complete the process. Throughout these prompts there will be a request for payment information. You can pay with a valid confirmed credit card or with your PayPal account. The final step will be to “Submit” the order.
I received the wrong item?
With as many shipments as we send out each day, sometimes we drop the ball. If you find any error with your shipment, please email us right away at [email protected]. We will make sure the error is corrected and that you are taken care of.
I received a defective item?
Please email us at [email protected] and we will be happy to replace the defective item or process a refund for it. We take steps to ensure that no defective products leave our warehouse, but if one happens to get by us, rest-assured that we will make the situation right.
Do you have stores?
Unfortunately we do not have a storefront or retail location. As our web-based business grew, we shut down all physical store locations in order to provide even lower prices online.
Can I return an item I did not like?
Absolutely! We have a 30-Day Return Policy. If you are unhappy with an item for any reason, simply print a blank return form. This form can be used for any ArtofDeals purchase made through any of our sales channels. Please see our complete return and exchange policy.